Welcome to Lunera Wear. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. General
These Terms & Conditions govern your use of the Lunera Wear website and services. By accessing this website, you confirm that you are at least 18 years old or using the site under the supervision of a legal guardian.
2. Products & Services
Lunera Wear offers customized products including, but not limited to, custom t-shirts, mugs, and other personalized printed items. All products are created based on the specifications, designs, and information provided by the customer.
3. Customization Approval
Customers are responsible for reviewing and approving all customization details, including design, text, size, color, and spelling, before placing an order.
Lunera Wear is not responsible for errors once an order has been confirmed and production has begun.
4. Pricing & Payments
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All prices listed on the website are subject to change without notice
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Payments must be made in full at the time of placing the order
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We use secure third-party payment gateways to process transactions
Lunera Wear is not responsible for payment failures or delays caused by payment providers.
5. Order Cancellation
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Customized orders cannot be canceled once production has started
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Non-customized orders (if applicable) may be canceled before shipment
Please refer to our Refund and Returns Policy for more details.
6. Shipping & Delivery
Delivery timelines are estimates and may vary due to location, courier services, or unforeseen circumstances. Lunera Wear is not liable for delays caused by third-party shipping providers.
7. Returns & Refunds
Due to the personalized nature of our products:
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Customized products are non-refundable and non-returnable
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Refunds or replacements are only offered for damaged, defective, or incorrect items
For full details, please review our Refund and Returns Policy.
8. Intellectual Property
All content on this website, including logos, designs, images, text, and graphics, is the property of Lunera Wear and may not be copied, reproduced, or used without written permission.
Customers confirm that any designs, images, or text submitted for customization do not violate any copyright, trademark, or intellectual property rights.
9. Prohibited Use
You agree not to use our services to create or distribute content that is:
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Illegal, offensive, or harmful
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Infringing on intellectual property rights
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Defamatory, abusive, or discriminatory
Lunera Wear reserves the right to refuse or cancel any order that violates these terms.
10. Limitation of Liability
Lunera Wear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
11. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your information.
12. Modifications to Terms
Lunera Wear reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.
13. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of your country or region.
14. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: info@lunerawear.com
WhatsApp: 0310-6717672